Chorus research found manually-entered call disposition codes to be up to 40% inaccurate. As a result, SDR managers cannot reliably make decisions based on this data.

To address this problem, Chorus offers the first-of-its-kind Smart Call Disposition feature that helps SDR managers and leaders get accurate insights into their team’s calls enabling true data-driven diagnosis, coaching and improvement.

Our AI-based technology automatically surfaces what happens when an SDR’s call connects. It can accurately report if the call was fielded by a gatekeeper, a phone tree, or got sent to voicemail. This data helps managers decide which reps need more coaching and on what skills.

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