"Why am I telling you there's a problem?" is a customer statement no company wants to hear—especially when the company offers digital services, whether it’s software as a service or a connected device. Legacy tools and siloed processes and systems used by operations and customer service teams prevent companies from proactively identifying customers impacted by digital service disruptions, much less notifying them quickly.

Why is proactive customer service critical for customer satisfaction and loyalty—and challenging to get right? What elements are essential? How does machine learning and end-to-end service management speed up resolution?

Join Rahul Guha and Abhi Rele from the CSM Product Management team as they discuss best practices and show you a live demo of how you can delight your customers with proactive service from issue to resolution.

Don’t miss this chance to interact with CSM Product Management and learn how you can improve the customer experience, fix problems before customers contact you, minimize the impact of critical issues, and reduce inbound calls.


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