Windshield Replacement done right
Perfect Touch Auto Glass
FAQ
Below is a listing of the most frequently asked questions we encounter.
1. Can my windshield be repaired or do I need to replace it? The National Glass Association recommends that any windshield damage be fixed as soon as possible. Most ‘dings’ or ‘chips’ can be repaired if the damage is not in the driver’s line of vision and is smaller than the size of a 50 cent piece, including any cracks. This could save you or your insurance company hundreds of dollars. If the break is larger or in the drivers line of vision, most insurance companies recommend replacement. Perfect Touch Auto Glass provides both services for your convenience.
2. What is OEM glass? OEM stands for Original Equipment Manufacturer. OEM glass is produced from original equipment-style tooling and meets the manufacturer specifications for safety and quality. Only OEM glass can ensure proper fit and finish which greatly reduces the possibility of air or water leaks. Most importantly, only OEM glass is designed specifically to meet the safety standards necessary for your protection in an accident. You should always use OEM glass to insure your safety. If you are making an insurance claim to pay for your windshield replacement, you are most likely entitled to OEM glass. You’ve paid for it in your policy.
3. How long will it take to replace my windshield? That depends on the make and model of your vehicle. Because of the complexity of some vehicles, it could take as long as 3 hours. Most vehicles, however, require about an hour to an hour and a half to properly install the windshield. Auto manufacturers recommend a full cutout method when replacing a windshield. This method takes a little longer than what has been popular with most technicians in the past. As with most things worth having, quality takes time. If an installer claims he can install your windshield in 30 minutes or less, it’s a sure bet it won’t be done right and certainly not safe.
4. What should I look for when my windshield is replaced? The first thing to look for is a company that has a good reputation and a proven service record. Next make sure they are using OEM glass and have certified technicians. When the installer comes out, ask questions. Questions about when you’ll be able to safely drive your vehicle and what kind of urethane he’ll be using. He should be knowledgeable enough to answer any questions you may have. The installer should carefully clean and always prime the windshield before installation. He should also use suction cups or at least disposable gloves while installing the windshield to insure that the adhesive surface of the glass does not become contaminated. Missing any of these steps could result in an improper or unsafe installation. After an accident is the wrong time to find out your windshield was improperly installed.
5. What kind of warranty should I expect? You should expect to get a written warranty that covers workmanship including water and air leaks. Perfect Touch Auto Glass offers a warranty against any leaks and workmanship for as long as you own the vehicle. Don’t be shy about asking for a warranty. Your safety and peace of mind are worth it.
6. How soon can I drive my car after my glass is replaced? Perfect Touch Auto Glass uses only the best quality urethane which is safe to drive 1 hour after installation. This will depend on the type of urethane adhesive used to install the glass in your vehicle. It’s imperative that you follow the manufacturers’ instructions regarding safe drive-away times. Not adhering to those instructions could result in your injury or even death. It is extremely important that the technician replacing your automotive glass explains to you when you are able to SAFELY drive your car.
7. How soon can I wash my vehicle? It is recommended that you wait 24 hours before washing your vehicle. There are 2 reasons for this. First, the high pressure from automatic car washes can damage the seal and outer moldings before the urethane has a chance to cure sufficiently. Secondly, it’s important to leave at least one of the windows open at least an inch to reduce the pressurization in the vehicle when the doors are shut. www.ptagrva.com

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