Empathy, defined by entrepreneur Joey Pomerenke as “The feeling that you understand and share another person’s experiences and emotions; and the ability to share someone else’s feelings,” isn’t always the first thing people think about when they consider business skills, “Empathy should be embedded into the entire organization,” writes Belinda Parmar in the Harvard Business Review.
Treat your employees with Empathy & Compassion where they will treat your customers in the same way. Your customers experience with your organization will bring them back or else they will go towards your competitors. Yes Empathy & Compassion will be next magical potion for the growth of your business. Sandra Thompson :Founder of Ei Evolution -UK Checks in to the café & shares some great insights & experiences on Building customer Experiences with Empathy. She goes on to say how Emotional Intelligence can be great tool to bring about empathy in business. a leader play vital role in bringing Empathy in to organization. Sandra Shares key Things for us to build Empathy
1. You don’t have to believe what you think
2. Always think as Just Like me they are also Human when you look at other people ,
3. We all are connected & consider the ripple effect.
When we say about empathy there are 3 stages of it, to know more about it Press that Play Button & check in to the café to listen to the full episode & for some great tips.
