IT SUPPORT Interview Questions and ANSWERS! (How to PASS an IT Technical Support Job Interview!) By Richard McMunn of:
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#itsupport #technicalsupport #interviewquestionsandanswers
In this IT support training presentation, Richard McMunn will teach you how to prepare for your interview, including tips on how to pass and the type of questions that often come up during IT technical support interviews.
HERE'S WHAT RICHARD COVERS DURING THIS IT SUPPORT INTERVIEW TUTORIAL:
- A list of IT SUPPORT job interview questions to prepare for!
- Sample ANSWERS to those questions to help you SUCCEED.
- Essential tips for passing your IT Support interview.
- Further downloadable resources to help you.
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22 IT SUPPORT INTERVIEW QUESTIONS TO PREPARE FOR:
Q1. Tell me about yourself. 01:12
Q2. Why do you want to work in IT support? 03:08
Q3. Why do you want to for our company? 04:55
Q4. What are the most important skills and qualities needed to work in IT support? 06:08
Q5. Tell me about a time when you went the extra mile to provide support. 07:19
Q6. Why should we hire you to work in this IT support position?
Q7. What do you expect to be doing in this IT support role on a daily basis?
Q8. Talk me through how you would calm down an irate caller or customer.
Q9. Someone calls you to ask for urgent IT support but you have no knowledge of what their issue is. What would you do?
Q10. Tell me about a time when you had to use your communication skills to persuade someone to see your point of view.
Q12. Tell me a time when you provided brilliant support or customer service.
Q13. Tell me about a time when you had to complete a task at pace.
Q14. What would you do if a user or client was experiencing slow network speeds?
Q15. How do you keep up-to-date with IT developments and changes within the industry?
Q16. What are your greatest strengths?
Q17. What’s your biggest weakness?
Q18. Describe how you would explain something technical to someone who had little knowledge about IT.
Q19. Tell me a time when you made a mistake at work.
Q20. Why do you want to leave your current job?
Q21. Where do you see yourself in 5 years?
Q22. That’s the end of your IT support interview. Do you have questions for the panel?
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
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DOWNLOAD RICHARD'S 22 IT SUPPORT SPECIALIST INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE BELOW:
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