Generative AI is fundamentally changing the way businesses operate, and customer service organizations are usually the first to leverage the tech.
How does that change the structure of the org? What new skillsets should leaders be looking for in their teams?
Jim Monroe, Vice President of Customer Experience at Ada, answers these questions and more.
#generativeai #customerexperience #customerexperienceautomation #customerservice #automation #ai #customersuccess #customersupport
