Over the past couple of years, airlines and credit card companies like American, United, Chase and Capital One are investing millions into expanding their airport lounge networks for customers. According to Chase, lounge access is often the top cited reason for its credit card signups, and by the end of 2023, Delta said it would add 2,700 seats to its lounges. However, lounges have become so popular that some face overcrowding, and companies like Delta are making it harder to get airline status.
Chapters:
00:00 — Introduction
01:10 — Declining exclusivity
05:20 — The rise of luxury lounges
08:03 — Increasing premiumization
Produced, Shot and Edited by: Erin Black
Script and Narration by: Ryan Baker
Additional Reporting by:: Leslie Josephs
Animation: Jason Reginato, Andrea Schmitz, Alex Wood, and Christina Locopo
Senior Managing Producer: Tala Hadavi
Additional Footage: American Airlines, Capital One, Delta Air Lines, Emirates, Finnair, Getty Images, J.P. Morgan Chase, United Airlines
Additional Sources: Business Traveler, Simply Flying
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Why It's Becoming Harder To Get Into Airport Lounges
