Dear viewers,
E-CRM (Electronic Customer Relationship Management) has been discussed at length in this session. Since, E-CRM uses net environment to perform it's processes, the net environment including Internet, Intranet & Extranet have also been discussed & differentiated. And finally, the difference between CRM & E-CRM has been covered too.
Happy learning!!
![](https://i.ytimg.com/vi/UWRNyaGi0gU/maxresdefault.jpg)