When connections ask to get a phone call, my face changes to (deer in headlights look). I'm not shy or uncomfortable with phone calls, but caption phone calls are a little awkward or odd because of the pauses between speakers. I hope this video helps explain the challenges of a captioned call and that everyone starts thinking of those pauses as an opportunity to think about what's next.
When the person on the other end is relaxed and comfortable, it is a great conversation! I enjoy those. The best ones are the second, third, fourth calls with the same person because s/he knows what to expect and sees it as a tool to communicate. Nothing less.
