WNS's experience reveals that a few key factors have a disproportionate impact on the long-term success of a Business Process Management (BPM) relationship. These include the intention and level of commitment at the outset, and the precise mix of service elements such as price, location and technology.
In this video, Deepak Gupta, Business Unit Leader – Travel and Leisure, explains how the right choices can support a win-win partnership,generating sustained business value – and helping companies truly outperform.
