New and transformative technologies were rapidly entering the workplace even before the pandemic, enabling businesses to innovate and thrive in an increasingly digital world. Digital Transformation has been key in responding to the disruption of work and business ecosystems, and most businesses ramped up their efforts to meet this sudden change. It’s evident that in this new world, technology is not a choice, but a fundamental business strategy that must be interwoven into every part of an organisation. Transformation can enable better collaboration within and between organisations, more personalised ways of customer engagement, higher employee innovation and productivity, and more accurate insights from data, all of which help a business grow and give it a better chance of thriving post-pandemic.
