#CustomerIntelligence #Upselling #CustomerSuccess #csmpractice #ai #artificialintelligence

Customer Intelligence tools help identify upsell opportunities and prioritize them based on each account’s historical data.

By leveraging customer data in a sophisticated manner, companies can improve their upsell revenues using artificial intelligence that gets more accurate over time.

With the use of an intelligent data tool, all the data needed by those who are accountable to drive upsell revenues, can be readily made available, leading to a more efficient customer engagements in general.

Additionally, as the model gets smarter over time, it can generate recommendations for actions that will assist in scaling, and in prioritizing actions to make the team’s approach more strategic.

In this video, Gaurav Bhattacharya, CEO at involve.ai, and Mary Poppen, the Chief Strategy and Customer Officer at Involve.ai, shared what can be accomplished with customer data when leveraging customer intelligence tools empowered by artificial intelligence.

Watch this video to learn best practices in creating an upsell score, and how to drive upsell revenues using customer data.

As a leader in customer intelligence solutions, involve.ai utilizes artificial intelligence modelling in the acquisition, analysis, and interpretation of the collected customer data. This helps Customer Success teams proactively increase upsell revenues, prevent churn and engage their customers in a timely and effective manner.

To see how a Customer Intelligence software can help grow your upselling and increase your profitable growth, we recommend requesting a quick demo of involve.ai solution.
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00:00 Intro
02:57 Time to Value
05:04 Measurable Criteria
06:58 Product Adoption
08:29 Support Volume
09:00 Referenceability
10:04 Actionable Insights
11:07 Customer Intelligence
14:03 Upsell Profile
17:13 AI Models
19:32 Other Uses
22:55 Digital Engagement
24:41 Personalization
25:48 Data Update

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Additional Resources:

⏬Download Infographic: Upsell Strategies Global Market Trends
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📑 Blog: Discover the 5 Ways Customer Intelligence (CI) Can Increase Your Revenue Growth Five-fold!
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🎥 Video: How to Increase Upsell Revenues Proactively Using Blitz Campaigns
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🎥 Video: Driving Upsell Revenues Proactively by Customer Success
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📑 Blog: How To Increase Revenues With a Better Renewal Process
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🎥 Video: Reducing Customer Churn Using Augmented Intelligence and Predictive Analytics
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📑 Blog: Expansion Selling: A Proactive Data-Driven Strategy Framework
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
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3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


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