British Airways has proudly assisted customer Brian Hickman to take his first flight in 15 years, after he got in touch with the airline to ask for help fulfilling his dream of flying again, and showing others that flying can be accessible to everyone.

Brian suffered life-changing spinal injuries 15 years ago whilst on duty as a police officer. With the help of the charity Dog A.I.D, Brian trained his cockerpoo Lily to become a fully qualified service dog. Lily helps Brian with day-to-day practical tasks and supports his independence by alerting him of any nearby dangers such as trip hazards, meaning Lily is essential to Brian when travelling.

Brian was keen to embark on his first flight since his accident, to understand the end-to-end journey of flying with a service dog, regain his confidence to take to the skies and raise awareness to other service dog users that flying with additional requirements can be a stress-free experience.

Following his successful journey to Newcastle, Brian now has the confidence to fly again with Lily by his side and is planning to go on holiday later this year.

#BritishAirways #DisabilityAwareness #ServiceDog

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