Many SAP customers rely on the Customer Service module of SAP ECC and service capabilities of SAP Customer Relationship Management for their after-sales service processes. With the move to SAP S/4HANA, many things are different, and many things remain the same. This call shows a key difference with system demonstrations.

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00:00 [Introduction]
02:06 [Overview]
06:48 [What's different with SAP S/4HANA?]
08:09 [Outcome-Based Business]
10:16 [Demo Scenario - Configure, Price, and Quote]
12:06 [Demo Scenario - Order]
18:07 [Demo Scenario - Fulfill]
25:44 [Demo Scenario - Monitor KPI]
32:22 [Wrap-Up + Key Takeaways]
36:23 [Q&A]

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