The DEFINE phase starts off the DMAIC Improvement framework - it's critical to set the right expectations: you'll want to define
🙋‍♂️🙋‍♀️ what the goals of the different stakeholders are;
🎯📈 how that translates into your team's goal;
💵⌚️ and what resources you'll need to achieve it.

We'll talk about how to draw out the wishes and expectations of your own organisation, your customers (and yes, in that order 😉) and how your process currently caters to those. So you'll see a couple of tools that help you define the "Voice of the Customer" and the "Voice of the Process", like Critical to Quality (CTQ) analysis and Value Stream Mapping (VSM). And we'll discuss when and why you could use these.

In the end, the Define phase is summarised in a project plan (or project charter), setting you up for success in the next phases of DMAIC.
#continuousimprovement #dmaic #define
[ Ссылка ]

00:00 Introduction to the Define Phase
01:15 Business Needs
03:17 Customer Expectations
07:30 Mapping the Process
09:17 Project Goal and Resources
11:46 Commitment and Training

Don't forget to check out this great course by the team over at BeltCourse, it allows you to not only get the theory about creating good project plans, but their simulation will also help you practise it with direct coaching and feedback: [ Ссылка ]

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