Go to [ Ссылка ] to learn more about Shep Hyken, customer service speaker and expert.
A recent article, on RetailWire.com, posed a question about which of two customer loyalty strategies delivered greater ROI. Is it a customer service experience, or is it the technology that integrates ease, simplicity and speed into the product? My answer to this is simple: Both! Technology is amazing. Customer service is amazing. When you marry the two of them, you can have a winning combination. A long time ago I sat in on a sales presentation where the sales rep told his customer about the benefits that his company could offer. He said they offered great customer service, speed and price. Then he added that the customer could choose two of those three. Maybe that was acceptable twenty years ago. But today, that doesn’t fly. The customer expects, and even demands, all three. Customer service is a non-negotiable. So the answer to the question posed at the beginning is simple. You don’t offer the customer a choice between technology that offers “ease, simplicity or speed” or a better customer service experience. You must offer it all.
Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention.
To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to [ Ссылка ]. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees.
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