IndiGo CEO Ronojoy Dutta has said that the airline will conduct an internal case study on how to handle specially-abled passengers better, especially when they are feeling distressed. the DGCA, aviation regulator, had imposed a fine of Rs 5 lakh to the IndiGo airline for denying boarding to a specially-abled child at Ranchi airport on May 7. The airline had then said that they had denied permission to board the flight because the boy was visibly in panic. Watch the report to know more on the issue.
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