Everyone knows that change is risky, and change management exists to maximise the chances of successful change. But change remains challenging, and often fails to deliver the expected benefits.
In this webinar recorded in March 2018, David Hillson, The Risk Doctor, reviews the change process and exposes the points where it most often fails. Reasons for failure focus on lack of engagement of key stakeholders in the change. A structured approach to proactive stakeholder engagement is described, diagnosing the most risky stakeholders and using applied emotional literacy to influence them.
