This PROSEC: Customer Service for Security course is intended to be help you develop your public relations and customer service skills. This course will help you learn how to:

Present a professional appearance to the public.
Be professional in your attitude and your actions.
Use the general principles of good public relations.
Use effective interviewing skills.
Deal with difficult or angry people.
Interact with a wide variety of people.
Communicate without discrimination or harassment.
Understand crowds and how they are controlled.
Do your duties during labor disputes.
Deal with the media.

You will learn about professionalism, customer service, personal presentation, integrity and discipline, effective communication, dealing with angry people, discrimination and harassment, dealing with the media and Crowd Control.

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