In this webinar, Sachin Bhatia - Co-founder and Global Sales & Marketing Head, Ameyo, and Dheeraj Mohan who is Head- Strategy, IR and Analytics, Equitas Small Finance Bank has discussed the multiple ways in which financial services companies can evolve their contact centers to deliver a superior customer experience:
What's in it for you:-
- How the importance of customer success differs from one industry to another?
- Introduction to basic automation and omnichannel presence for unified contextual communication
- Deliver excellent customer experience through human-to-human conversations with Omnichannel Cloud Contact Center Solution
- How organizations are enhancing agent and customer satisfaction while improving operational efficiency?
- Digital transformation of the contact center to predict and prevent customer issues
- How personalized service experience increases customer satisfaction and gives a competitive edge to brands?
