What does a biomedical service engineer do and how do they do it with excellence?
Watch on to see what a field service engineer in a medical equipment supply company does on a daily basis.
At EO Medical, we take pride in having structured protocols in the servicing department, to service and maintain every piece of medical equipment that comes to us with care and professionalism. Because healthcare professionals who work in hospitals, clinics, military, ambulance, and frontline medical teams depend on our medical equipment for treatment and diagnosis, accuracy is of the highest priority.
TIMESTAMPS:
0:00 Introduction
0:15 What does a service engineer do?
0:30 Inside the service workshop
0:44 Incoming/outgoing protocol
1:14 Documenting servicing and checks done
1:41 Overseas service training and certification
2:37 Striving for customer service excellence
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