QUESTION: How do you create and customize automations with Bot Store and APIs?
00:00 - Start of video
02:05 - End-user POV
03:59 - Automation 360 bot deployed
04:29 - Bot creates ServiceNow incident
05:03 - Bot Developer POV
05:22 - Discovering pre-built packages in Bot Store
06:06 - Creating the custom chat bot
06:44 - Chatbot uses API to connect to Control Room & bot
08:11 - Automation summary
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