While robots excel at efficiency and accuracy, their limitations can still trip up processes and create headaches.

Turns out, some tasks, like those in customer experience, are still too human for bots.

What do you think?

#CX #CustomerExperience #themoderncustomer #Tesla #AI #contactcenter

--
Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, an Amazon, Book Authority, and Porchlight bestseller. She is the host of The Modern Customer Podcast.

Visit her website here: [ Ссылка ]

свернуть