How to Fix Restricted/Banned Shopee Account?
You can file an appeal to reactivate your account by submitting an account activation request for the following:
Buyer Account Activation Request Form.
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Seller Account Activation Request Form.
[ Ссылка ]

If your shop is set to inactive, you can reactivate it by doing the following:
Access Seller Centre.
Access My Shop page on Shopee App and select Reactivate.
Make an API call to your shop.

Your account may be limited if it has been detected to be involved in suspicious activities that violate our Terms of Service. This includes behavior such as fake order creation, abuse of vouchers/promotions, scams, and more

Good day! Thank you for contacting Shopee Philippines!

We have received the documents you submitted and your concern regarding the reason why your account is restricted. No worries, let me assist you on this matter.

After a thorough review, your account has been suspended for abusing Shopee's voucher benefits, with multiple buyers' accounts within the same network; with more than an individual should get. These vouchers may include but are not limited to Free Shipping special and other vouchers available on your account. Note that these unusual activities are automatically detected & recorded by our system.

Violations against this rule would result in your account access being limited. To appeal for the lifting of your suspension, please provide the following details by replying to this email:

1. Explanation letter as to why you have committed the violation.
2. Acknowledgement letter stating that you will not commit the violation again.
3. Attach a valid ID with a name and complete address that matches your Shopee account details for verification.
4. Clear selfie holding the valid photo ID provided.

Please provide the requested details within 48 hours. Otherwise, your request will be rejected. Once requested documents are submitted. Please wait for an update from our team within 24-48 hours.
Also, note that the appeal is subject to approval. We may require additional requirement/s depending on the outcome of the appeal attempt. Furthermore, if your account gets flagged or suspended for any fraud reasons for the second time, an appeal will no longer be accepted.
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