In this episode of Business Sidekick Podcast we're explaining how to create great knowledge base and help customers help themselves. We also have a little extra for you - check out this free ebook about creating knowledge base materials: [ Ссылка ]
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“You need to be helpful, you need to be mindful and you need to be clear. Imagine that your customer is a beginner type of a customer and write it as simple and clear as possible.”
From today’s episode, you’ll learn how to create a knowledge base. This topic include:
➡️ when you should start to think about creating a knowledge base,
➡️ how to find out what are your customer’s pain points,
➡️ how to start writing a knowledge base,
➡️ what are the best knowledge base practices.
TODAY'S GUEST
Justyna Janowska
Justyna Janowska is a member of UX team on a quest to make LiveChat easier and more enjoyable to use. In her 4 years at LiveChat, Justyna has dabbled in a bit of everything from supporting customers and hosting webinars to writing Knowledge Base articles that resolved common questions and customer problems.
#BusinessSidekickPodcast #podcast #knowledgebase
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Hi, great to see you here! :)
We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:
ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.
However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.
Want to learn more? Go to www.livechat.com and join more than 36,000 companies that use LiveChat.
PS. We know that’s a lot. We’re pretty proud of that.
