Credit card declined codes are signals from your payment processor that indicate a credit card transaction has failed to go through. You can think of them as response codes that are sent back to you by your processors. You can receive declined credit card codes for a number of reasons, and sometimes they're fixable. Other times, they require extra steps.
Here are some examples of credit card declined codes:
01 Refer To Issuer = This is when the cardholder’s issuing bank blocks the transaction.
What to do: First and foremost, always apologize. Even if it isn’t your fault, you can demonstrate empathy and compassion to customers.
In the case of an 01 error code, ask for a different card. If the customer doesn’t have one, have them call their credit card company to investigate and resolve the issue. There’s usually a toll-free number somewhere on the card.
04 Hold-Call Or Pick Up Card = Again, this credit card declined code is when the issuing bank blocks the transaction, typically because of a suspected issue. Issues could include a lost/misplaced card, expiration, or fraud, among other red flags.
What to do: Though uncomfortable, this code indicates that the merchant must seize the credit card. There’s typically a toll-free number somewhere on the card that you or an associate can call to get direction on next steps.
12 Invalid Transaction = This time, the error might be happening on the merchant side of things. A 12 credit card decline code indicates that the transaction is invalid. You might have entered information or dollar amounts incorrectly or even pressed a wrong button.
What to do: Check and/or reenter all the billing and purchase information you entered. If there are no issues, start from the beginning.
Moving forward with right payment processor can be tricky. Payment Depot saves you money by giving you access to wholesale rates. Unlike traditional payment processors, we don’t profit by marking up interchange rates and we don’t take a cut of your sales. For further details on credit card declined codes and what to do when they occur, click the link to our blog post here: [ Ссылка ]
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