15min video of the thought piece written by Professor Boute and myself.
If you find this video useful, give it a thumbs-up and subscribe to my channel. (I'm curious whether I should publish more videos like this...)
Paper published in Management & Business Review and free downloadable:
[ Ссылка ]
[ Ссылка ]
Time-stamps:
0:00: Overview & what is Digital Op
6:00: Framework (2 x 2 matrix)
7:00: Diagnostic
8:00: Level 1 automation = supervised
9:00: Autonomous automation
12:00: Level 3 smart = machine learning
13:00: Prescriptive machine learning in inventory management
14:20: Fleshed-out framework: our prescription & the "green zone" of automation & smart
15:20: end
The integration of digital technologies is changing the way organizations operate and deliver value. Digitizing operations may replace manual work through increased automation, but it may also enable smarter execution of workflows thereby augmenting human work. Evaluating the level and reach of these three pillars--digitization, automation, and smart--across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.
