Crew resource management or Cockpit resource management (CRM) is a procedure and training system in systems where human error can have devastating effects.
Used primarily for improving air safety , CRM focuses on interpersonal communication , leadership , and decision making in the cockpit. The training originated from a NASA workshop in 1979, which found that the primary cause of most aviation accidents was human error.
CRM training encompasses a wide range of knowledge, skills and attitudes including communications, situational awareness, problem solving, decision making, and teamwork; together with all the attendant sub-disciplines which each of these areas entails.CRM can be defined as a management system which makes optimum use of all available resources - equipment, procedures and people - to promote safety and enhance the efficiency of operations.
