Brandon Dills of Jarhead Diagnostics joins David and Lucas live from ASTE. They open up a can of worms on firearm safety, the risk of complacency, and his technician's narrow escape from disaster. They dig into workshop hazards, expose the crucial significance of communicating the value of tests to customers, the dynamics of diagnostic fees, and the hidden layers of revenue generation in shops.

Topics discussed:

03:01 Nightmares of potential crisis, business owner's realization.
09:36 Rescue man from the car and check he's okay.
13:18 Truck falls, legs trapped, narrowly escapes injury.
17:25 NC law requires Workman's Comp for 4+ employees.
21:39 Shop didn't finish the car and gave a false excuse.
27:02 Tech shop owners collaborate with used car dealers.
32:48 Sudden realization of miscommunication during pricing.
39:53 Consumer informed of non-warranty repair options.
44:29 The Line wasn't replaced and leaked fuel due to damage.
48:51 Employee bragged about unethical practices, then left.
55:00 Charging for information access: a necessary step.
01:01:22 Large operations prioritize reputation and profitability, often clandestinely.

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