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In this video, we'll tell you all about how Zappos got to the top and the unfortunate implications of its success in this episode of Company Forensics.
#startups #Slidebean #Zappos
0:00 Zappos - Intro
0:48 Zappos - The origins
2:35 Zappos - Changes through culture
4:26 Zappos - The reputation precedes
5:46 Zappos - Atypical employment techniques
7.08 Zappos - Amazon comes in
8:37 Zappos - Tony Hsieh, an enigmatic character
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Where Amazon stole their customer support from
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