Earphones/Headphones work for music but not for calls
This video also answers some of the queries below:
Headphones work for music but not phone calls
Why my earphone is not working while calling
Can't hear calls through headphones
Headphones not working during video calls
How to solve earphone mic not working problem
Now in case if the earphone in your android device is not working for phone calls but if it works for other applications such as YouTube videos or audios then let us see how to fix the issue. The first thing we will do is we will go to "Settings". Go to "Apps". Now scroll down and we will open phone application. Then we will go to "storage". Clear cache. Then we will select "clear data". OK. So, we have cleared the cache files and data for phone application. Now the next thing what we will do is might be there are applications in your device such as voice recording applications that uses the earphone of your microphone so due to that sometimes there might be a problem with the settings and the earphone will not work for your phone call. So, what we will do is we will go back to this Apps screen. We will tap on this three dotted icons and we will select "Reset App preferences" and then "Reset". So, what will happen is all the voice recording applications or those applications that uses the microphone of your earphone the permission will be disabled. That means only the phone application can use the microphone of your earphone. So, after doing this try to check if the earphone will work now for the phone application or not.
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