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Yes, silence. It’s so powerful. You know that we’ve even changed the terms in the book, we call that effective poses. Now we call it dynamic sounds, you know, as the Black Swan method continues to evolve, and as we learn this, you know, and silence really comes in several doses, you know, there’s a half a breath, there’s a moment, three seconds.

And dynamic silences, when you just shut the front door, you shut the heck up, and you start counting 1000s to yourself and look at no glare at him. You know, don’t look like a serial killer when you’re looking at him. But Count 1000s we had people that we’ve trained, who said, I’ve never counted past seven, I go expecting to go till forever. Some most people never get past three. One person told us and my company’s literally coached 1000s in all situations, one person has told us to get the 45 Wow, now that that’s some serious patients. But patience is a weapon. Dynamic silence brings things to you in a way that after label or mirror, but nothing else will, I mean, shut the heck up Shut the front door. Dynamic silence. And, you know, here’s the range of stuff we coached.

When Brandon was 26 or 27, he coached a $35 million difference in a merger. Another coach Derek coached the $20,000 settlement from an insurance company when they were required to give me nothing. The statute of limitations was two weeks from running out in that case, it was December was less time to try to get anybody to do anything in December, let alone pay you 20 grand they didn’t have to pay to settle that out. I mean, the team has coached everything, it’s, actually kind of fun. I love that, that three to five seconds is a long time in silence, especially looking at somebody either over the phone or eyeball to eyeball that that time is is when you’re not used to it. And it’s the same with mirroring and labeling when you’re not used to it. It gets uncomfortable. Yeah, but the more that you use it to your advantage, the more comfortable you’re going to get. And the better you’re going to get at it. Yeah. And how do you get comfortable with it in your small-stakes negotiations? You know, practice with your Starbucks coffee, barista, or whatever they call those people. You know, your Lyft driver with your checkout clerk at the grocery store, you’re not going to do a 45-second campout on dynamic silence.

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You can purchase Nick's NEW book: Reasons NOT to Focus on CX, here: [ Ссылка ]

Most of this book will be blank with lined paper because there are no legitimate reasons NOT to focus on the employee.

Each chapter will start with a quote and a list of questions you can use as conversation starters.

I invite you to use this resource not only to provoke thought but also as a functional notebook.

And I’d love to hear from you about the conversations and reactions this book ignites.
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Scheduling can be very time-consuming, going back and forth on dates and times, which is why I lean on Calendly to do the scheduling for me. This probably saves me two hours per week.
Calendly is the modern scheduling platform that makes “finding time” a breeze. When connecting is easy, your teams can get more done.

I signed up to become an affiliate so that I could share it with you. Zero pressure, but I can't recommend it enough: [ Ссылка ]

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