Join Shervin Shaffie, Principal Technical Specialist at Microsoft, as he builds a call center on Microsoft Teams. He will cover auto attendants, call queues, resource accounts, as well as building teams and channels for agents. This video builds on his prior videos so make sure you check those out first:
1 - Microsoft Teams CONTACT CENTER | Discover The Possibilities: [ Ссылка ]
2 - How To Build a Call Center Using Only Microsoft Teams: [ Ссылка ]
3 - What Is A Microsoft Teams Phone System: [ Ссылка ]
4 - MICROSOFT CALLING PLANS for Teams Phone: [ Ссылка ]
0:00 Intro
0:16 Prerequisites
1:52 High level design
3:47 Who's call center is this?
4:45 Auto Attendants
7:02 Call Queues
7:28 Resource Accounts
8:43 Building a Team of Agents
14:21 All Queues Built
17:15 Buying a Resource Account License
18:23 Assigning a number to the call center
19:50 Testing the call center built
Videos built after this was created, related to Teams Call Centers:
5 - Call Center REPORTS on Microsoft Teams: [ Ссылка ]
6 - Next Gen Call Center built by Microsoft Teams | Queues app for agents & supervisors: [ Ссылка ]
For questions about this video or other content on this channel, join our free Community and start a conversation: [ Ссылка ]
Prerequisites: [ Ссылка ]
Resource Accounts: [ Ссылка ]
🎟️ Join this channel to get access to perks:
[ Ссылка ]
✍️ Welcome your comments below!
🔔 Subscribe to my YouTube channel: [ Ссылка ]
🚩 Connect with me on social:
- Personal LinkedIn: [ Ссылка ]
- Twitter: [ Ссылка ]
🔗 Checkout @MSFTMechanics @Microsoft and @Microsoft365 for other great videos
This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
—————————————————
#microsoftteams #callcenter
—————————————————
