Your product gets customers in the door, but your frontline staff determines if they'll return.
It's time to recognize, reward, and re-invest in them.
After all, they are the ones turning our services into memorable experiences.
#cx #CustomerExperience #FrontlineFirst #MakeItMemorable #contactcenters #customerservice #customerservicetips
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Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote speaker, customer experience futurist, and author of “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, an Amazon, Book Authority, and Porchlight bestseller. She is the host of The Modern Customer Podcast.
Visit her website here: [ Ссылка ]
