Mapp commissioned Forrester Consulting to conduct a study with 200+ CX technology decision-makers across multichannel retail, eCommerce, consumer packaged goods/direct-to-consumer retail, and financial services to explore how they gather and analyze customer insights to improve the customer experience.
Here's the webinar replay where our VP, Global Strategy - Ricardas Montvila, explores more in depth the key findings of the study.
Download the study here: [ Ссылка ]
#customerinsights #customerexperience
