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What are "No-oriented questions" and how do they work? Why is it better to ask questions that get the other person to say no instead of yes? Chris Voss, Derek Gaunt, Brandon Voss, and Sandy Hein all answer these questions and more in this in-depth look at No-oriented questions.

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About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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