How to Unlock a Supervisor / Manager user on an Ingenico Desk 5000 or Move 5000 Credit Card Terminal

To Unlock User

1) Enter time in minutes, Press Enter
If touch screen is not working Press the [.,#*] key

2) Select 6 - Security

3) Select 2 - Supervisor / Manager

4) Enter default / admin ID and password to enter menu, Press Enter

5) Select 3 - Unlock User

6) Select a locked user to unlock

7) Select 1 - Yes to confirm unlock

Note: If a manager/supervisor forgets their password or gets locked out, a higher level (i.e., Admin) user can unlock and/or delete the existing manager / supervisor ID and add a new one

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