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Customer service vs. customer experience; Do you know the difference?
One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why.
On the left, list five companies you return to again and again, and on the right write the reason for doing so.
For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________."
The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business.
#1: Fast - 0:38
#2: Quality - 0:49
#3: Cheap - 0:57
#4: Luxury - 1:10
#5: User Friendly - 1:23
#6: Customer Service - 1:38
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