Driver-partners, in the event that a rider falls asleep, here are some suggestions on how to respond. Learn best practices for dealing with a rider who has dozed off during their ride.

If riders fall asleep
Use audible cues can be used to try to wake the rider
Refrain from shaking or touching the rider to wake them
If the rider is with a friend, ask for help
Contact local emergency services to help with unresponsive riders or riders who might need special attention

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Uber's official help channel on YouTube. Whether you need help using the Uber app or have a question about a trip, payment, account, or anything related to your Uber experience, you'll find the answers here, along with tutorials and how-to videos. Visit us at help.uber.com to read more.

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Interacting with Sleepy Riders | Uber Support | Uber
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