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In this webinar, Mart Rovers gives a high level overview of the free framework, FitSM - and how Business Relationship Managers can leverage its resources to build strategic partnerships with IT in order to add real value to an organisation's bottom line.
Mart packs this 30 minute webinar full of wisdom from his 40+ years of experience in the IT, Business Relationship Management and Audit sectors and gives a superb introduction to those seeking inspiration to enhance relationships and processes with IT.
02:24 – Common ITSM Scenario
04:40 – If IT doesn’t have the BRM’s back, what can we do differently?
07:01 “IS IT hopeless? How to bring structure to the chaos”
07:28 The SMS of fitSM: What FitSM introduces: from chaos to structure.
12:15 How do we get IT in better shape?
12:37- FitSM – A family of service management standards
14:09 Free downloads, Website and Link information to FitSM
16:14 Example BRM Assessment and ‘Plan of Attack’
20:48 The FitSM Logic – The BRM Compass
21:46 The Successful BRM’s actionable step by step plan
Q&A
25:18 “Is FitSM a good pre-cursor to ITIL?”
26:34 “Does FitSM recognise the role of BRM and have associated responsibilities?”
27:48 “Does FitSM go into enough detail to use at senior levels?”
Contact Mart Rovers : [ Ссылка ]
Interprom : [ Ссылка ]
BRM Institute : [ Ссылка ]
APMG : [ Ссылка ]
