#onlinecommunity #customersuccess #csmpractice

What is an online community? Why is online community building important?

Will a customer community be beneficial for your company and your customers? Why are SaaS companies slowly getting into community building while looking for ways to develop a stronger engagement and a more personal relationship with their customers?

In this video, let’s discover the ways on how to build an online community and identify the type of community that will be beneficial for your business, your users, and potential customers.

Watch our full interview with Ben Winn, Manager, Community & Events at Catalyst, to learn more about online community building. Ben will help you to answer common questions about the customer community. He will share tips and best practices on how to evaluate your readiness to start a community and check for yourself if your goals can be achieved by investing in an online customer community.

00:00 Intro
0:22 What is an Online Community?
1:03 Leveraging communities for SaaS Businesses
1:58 Outcomes of Leveraging CS Community
3:10 Why should you Invest in Online Communities?
4:03 Community Building Resources to invest in
5:57 Creating CS online community
11:29 Customer Success Tech Stack

Watch the full interview to learn how you can build engaged communities for your business and your brand.

Here are the community tools recommended by Ben Winn:
Insided: [ Ссылка ]
Commsor: [ Ссылка ]

⏬ To get more community tools, Download the Customer Success Tech Stack now:
[ Ссылка ]

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BONUS RESOURCES!

⏬ Want to join a CS Customer Community? Download this PDF for a complete list of CS Communities: [ Ссылка ]

📑 Must Read: Customer Advocacy: Definition for Customer Success
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🎥 Watch this video: How to Be a Customer-Centric Organization
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🎥 Video: From NPS surveys to growing advocacy
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Subscribe to CSM Practice YouTube channel:
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📌 Listen to our Podcast:
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📌 Follow us on TikTok:
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📌 Sign up to receive our Weekly Newsletter:
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📌 Download CS Templates and Infographics:
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📌READ our Customer Success BLOGS:
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📌FOLLOW us on LINKEDIN:
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📌 FOLLOW us on TWITTER:
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