Looking to reduce costs while improving customer support? Then you have come to the right place. In this video, we discuss how you can do that by adopting 8 new customer support channels such as social media and chatbots.
0:00 Why adopt new customer support channels?
0:15 How to save costs with new customer support channels?
0:34 How to use social media for customer support?
0:44 Adopting messaging platforms for customer service
0:52 Why use live chat for customer service?
1:01 Adding email as a customer support channel
1:08 Text message as a customer support channel
1:17 10-step guide to adding new customer support channels
There are many advantages to using new-age channels such as social media and messaging channels such as Messenger, texts and WhatsApp for customer support. They enable proactive support to your customer base, increase the speed of query resolution and improve customer experience. These channels are immensely better than the legacy method of phone support which not only affected employee productivity but also slowed down customer support.
In this video, we also share a 10-step guide to adding new customer support channels without affecting your bottom line or your CX.
Wish to know more about the top 8 customer service channels and how to pick the right one for your business? Learn more from this blog: [ Ссылка ]
Find out how you can use Sprinklr's AI-powered omnichannel customer service from Sprinklr Service to deliver consistent, personalized service even when your customers switch channels: [ Ссылка ]
About Us:
Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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As the Unified Customer Experience Management platform (Unified-CXM), Sprinklr enables the brands and companies — make their customers happier. Across 30+ digital channels, Sprinklr’s industry-leading AI creates insights for real-time customer experiences and orchestrates it seamlessly. A Unified Customer Experience Management or Unified-CXM is the only way out of point solution chaos. Unified CXM connects a company's brain to its body, so the company can collaborate and act across all its customer-facing teams and departments.
With Unified CXM platform, a brand new unified way is being created for the biggest companies to reach, engage and listen to their customers. A way to end the chaos of point solutions and the silos that are killing experiences, making companies’ customers happier.
𝙴𝚡𝚙𝚕𝚘𝚛𝚎 :⛳
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