How To INCREASE Customer Experience Survey Response Rates

Survey participation is a key part of an effective Voice of Customer (VoC) program. How do you ensure a high response rate? There are various best practices for getting customers to take surveys, from incentive programs to strategically designed survey reminder emails.

In this session, we'll share strategies to maximize customer survey response rates, and also discuss how to deal with low survey response rates as you're building your CX program.

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