Metric Group, a leading provider of car park payment terminals and ticketing solution, operates a skilled service capability covering all of the UK with a team of over 70 engineers. The company needed to find ways of increasing productivity with their existing workforce but without increasing costs; their customers, many of which are local authorities, were also pushing for greater visibility of their jobs and real-time evidence of jobs completed within SLAs. The old paper-based systems in place could not provide the accuracy and immediacy of information that both Metric and its customers demanded. As part of a larger field service solution project, they have worked with mplsystems to implement a web portal which the majority of its customers now use instead of calling or emailing. The portal allows jobs to be logged, tracked and amended and customers can see immediately when a job has been completed.

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