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Customer engagement is not just about customer service. It's the whole company culture and how you interact with your customers, from the CEO to the receptionist.
In this video, we'll talk about what customer engagement really means and why it matters so much.
I'll also share some strategies for improving your own customer engagement in order to create better relationships with your customers that will lead to more sales!
0:00 Intro
0:23 What is Customer Engagement?
0:55 Why customer engagement is important
1:37 tips to improve your customer engagement
1:41 Make it easy for customers to give you feedback
2:00 Respond to customer feedback
2:12 Be available
2:25 Train your employees
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