🎥 Inside the Workflow: Talking Tech and AI with Mike Gosso, Product Leader at Ada
📅 Release Date: June 20, 2024
👋 Join Us:
Welcome to another episode of "Inside the Workflow," where we dive deep into the world of work with top executives. I'm Finn, Head of Product at Zight, formerly known as CloudApp. In this episode, we have a fascinating conversation with Mike Godso, a product leader based in Montreal, Canada.
📌 About the Episode:
In this engaging 26-minute conversation, we cover:
Mike's journey from building startups to leading product teams at major companies like Zendesk and Ada.
The evolution of conversational AI and its impact on customer support.
Insights into Ada's approach to automating customer service with AI agents.
The importance of empathy and innovation in support teams.
The emerging role of Chief Product and Technology Officers (CPTO) and how it integrates product and engineering.
The future of AI in customer support and how it will transform the industry.
Mike's strategies for managing a large, remote team effectively.
🔗 Key Highlights:
The story behind the founding of Smooch and its acquisition by Zendesk.
How Ada is revolutionizing customer support with AI-driven automation.
The significance of measuring true resolution rates in customer interactions.
The balance between technical improvements and customer value in product development.
Practical tips on managing remote teams and the benefits of no-meeting days.
💬 Get in Touch:
Interested in learning more about Ada? Visit ada.cx to explore their free trial. Connect with Mike on LinkedIn or Twitter (@MikeGodso) for more insights.
🔔 Subscribe:
If you enjoyed this episode, don't forget to like, comment, and subscribe to our channel for more conversations with industry leaders. Stay tuned for upcoming episodes of "Inside the Workflow."
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