Strategic management is the process of defining and implementing the goals and objectives of an organization, while total quality service is the philosophy of delivering products and services that meet or exceed customer expectations. Yahoo inc. is an example of a company that applies both strategic management and total quality service in its operations. Yahoo inc. has a clear vision and mission statement that guides its decisions and actions, as well as a set of core values that reflect its commitment to quality, innovation, and customer satisfaction. Yahoo inc. also uses various tools and techniques to monitor and improve its performance, such as benchmarking, feedback, continuous improvement, and employee empowerment. By integrating strategic management and total quality service, yahoo inc. aims to achieve competitive advantage and long-term success in the online market.
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