In this episode of the podcast, Steven Van Belleghem talks about customer experience.
Steven shares his thoughts on what is currently happening in the world of customer experience and how it will affect businesses for years to come. He discusses topics such as digital transformation, artificial intelligence, automation, conversational interfaces, and much more.

In this era where everything has gone digital, it’s oftentimes hard for businesses to preserve their human connection with customers.

Ep. 77: The Future of Customer Experience | Steven Van Belleghem

In this episode of the ROI Online Podcast, customer experience expert and author @stevenvanbelleghem talks about the importance of combining the best of both the human and digital worlds to give our customers the greatest experience possible.

Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.

00:00 Intro
4:22 Importance of interacting to prospects as actual humans
9:14 Identify your prospects' questions and answer them in your digital marketing
17:02 Bringing value to your audience through digital interaction
27:10 Building relationships with your customers will yield optimal experiences

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