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CXM or customer experience management is the process of strategically designing, delivering, managing, and optimizing customer interactions in a way that ensures that they are satisfied at the end of the day. This can be helpful not only in increasing customer satisfaction but also plays a crucial role in increasing CLV as well as improving customer retention.
What is Customer Experience Management.
Теги
Customer careSocial ListeningCustomer Experience managementCXM courseSocial listening courselearn socia listeningSocial listening analyticsSocial listening toolsocial media analyticssocial media marketingcustomer engagementcommunity engagementOnline reputation managementORMlearn ormORM courseCommunity engagement coursecustomer satisfactioncustomer care metricsbrand reputationbrand reputation managementcustomer feedback management
