DPD have disabled the AI feature on their chatbot after a customer who was searching for his missing parcel was left shocked when the bot swore and wrote a poem about how the delivery service was a 'customer's worst nightmare'
Ashley Beauchamp, a classical musician in London was searching for his missing Ikea parcel and decided to use the delivery service DPD's artificial intelligence (AI) chatbot in his search for answers.
Chatbots have become increasingly more intelligent with the rise of AI - the process where computer systems replicate tasks usually completed by humans - and the DPD bot has used this sophisticated technology for a number of years.
DPD said they "are aware of this and can confirm that it is from a customer service chatbot".
"In addition to human customer service, we have operated an AI element within the chat successfully for a number of years.
"An error occurred after a system update yesterday. The AI element was immediately disabled and is currently being updated."
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